Frequently Asked Questions

Account Management

How do I change my customer information such as name and address?
How can I change my hosting plan?
How can I add services to my existing plan?
How do I cancel my account?

How do I view my current billing information?
How can I change my payment method?
How do I contact the billing department through AWC?

What are CGI scripts?
What types of CGI scripts are available for free with my AWC account?
What language can my CGI script be written in?
Where should I put my CGI scripts?
How can I test to see if my CGI scripts are working?
Where can I get more information about CGI scripting?

How do I contact Interliant?

How can I register a new domain name?
What is a Parked Domain Name?
How can I transfer an existing Domain Name?

How do I create e-mail accounts with my domain name?
How can I get additional e-mail accounts once our quota is met?
How can I modify our e-mail accounts?
How do I setup my e-mail in my browser for my AWC POP account?

Where can I find a list of Digiweb contact phone numbers?
Where can I find a glossary of terminology used on Digiweb pages?
Where can I learn more about Digiweb?
Best way to stay informed about changes?
What software does the Digiweb web server use?

What are the different passwords I need to remember?
How do I change my Account or Domain Password?
How do I change e-mail passwords?
Can I password protect certain portions of my web site?

I can't contact my web host. What can I do?

How do I write HTML?
What should I name my files?
What cool features I can add to my AWC account for free?
What is a Host Header and how can I use it?
Can people download files from my web site?
Where can I find tips on building my web site?
Can I create my own custom error pages?
Does AWC support Server Side Includes?
Do you support Real Audio?
Where can I find someone to design my web pages?
Do you support FrontPage? Which versions?

Where should I put my files on the web server?
Can I restrict access to my web site?

Where can I find tips on building my web business?
Can I restrict access to certain files on my web site?
How can I find out how much disk space I have used?
How can I find out how much data is transferred from my site?
How can I get traffic data and statistics regarding my web site?

What is a Digiweb Reseller?
How do I become a Digiweb reseller?

Your demographic information can be changed by logging into the Control Panel and selecting "Account Management". From there, choose "Change Account Info". You will be presented with a screen that will allow you to change all of your contact information. Make sure that you keep this information current, as INITHost uses this information for important communications.

You can change your hosting plan by logging into the Control Panel and selecting "Hosting Services". From there, choose "Change Hosting Plan". You will be presented with a list of all of INITHost's hosting plans. You may select a new hosting plan from this list.

You can add services to your existing plan by selecting "Hosting Services" from the main menu. From there select "Add/Change options". You will be presented with a list of options already added to your account. Click on the "add" button to be brought to a listing of all of the available options for your account. If you click on the name of the option you will be brought to a list of options and their associated costs. If you click on the option, it will be added to your account.

You can cancel your account with INITHost simply by selecting "Account Management". From there choose "Cancel Account". You will be presented with a list of reasons for canceling your account. You will also have an opportunity to provide comments that will help us to improve our services.

You may view your current billing information (invoices & statements) by going to the "Billing" category in the Control Panel and selecting "Invoices & Statements". You will see a running history of your account including any charges and credits.

You may change your billing method by going to the "Billing" category in the Control Panel and selecting "Payment method". Select your new method of payment and choose "Update".

You can contact our billing department by going to the "Billing" category and selecting "Contact Billing". There will be a form available for you to fill out and it will go directly to the billing department.

A CGI (Common Gateway Interface) script is a small program written in a language such as Perl, C or C++ that functions as the glue between HTML pages and other programs on the Web server. For example, a CGI script would allow search data entered on a Web page to be sent to the database management system for lookup. The CGI script resides on the server and obtains the data from the user via environment variables that the Web server makes available to it. A CGI library is a collection of commonly used CGI scripts, whereas a customer's own CGI /BIN directory would contain CGI scripts used and maintained solely by that customer.

INITHost provides quite a few free features to help our customers improve their websites.

Inside of the "Site Toolbox" in the Control Panel is an option for "CGI applications". Here you will find CGI scripts that will help to enhance your site. This includes a form handling script, counter, message board, guest book, and more.

INITHost web servers support the following languages for CGI scripts:

• Perl
  both perl 4.036 and perl 5.002 are available
• compiler languages
  c, c++, objective c, fortran, pascal*
• shell languages
  bash, ksh, csh ...

Your CGI programs can be located ANYWHERE in your directory. However, in order to be interpreted correctly, the filenames of your scripts MUST end in .cgi

INITHost has a very useful utility for testing CGI scripts. To use this feature, go to the "Site Toolbox" from the Control Panel. From there, select the "CGI Error Check" option.

The following references provide additional information on CGI scripting and advanced web site development:

• The World Wide Web Developers Virtual Library
• Webreference.com
• Tools for WWW Scripting
• Build a Homepage
• comp.infosystems.www.authoring.cgi
• The NCSA CGI page
• Yahoo's CGI page

Sales TEL: (800) 878-5639 FAX: (770) 662-3276 Email: sales@digiweb.com Hr: M-F 8 AM to 6 PM ET	Customer Serivce   TEL: (800) 878-5639   FAX: (770) 662-3270   Email: account@digiweb.com   Hr: M-F 8 AM to 8 PM ET
Technical Support TEL: (800) 878-5639 Email: support@digiweb.com Hr: M-F 8AM to Mid ET        S-S 9AM to 6PM ET	Billing   TEL: (800) 878-5639   Email: billing@digiweb.com   Hr: M-F 8AM to 8PM EST   Address: PO Box 200995 Houston, TX 77216

Registering a new domain name with INITHost is easy. From the Control Panel, simply enter the "Hosting Services" category and select "Register New Domain". You will be able to enter the name of the domain you would like to register as well as select a hosting plan for that domain. From here, you can do anything from just reserving a domain name without a web site (Parking a Domain), to starting a full-fledged e-commerce account.

A parked domain is a type of INITHost account that allows you to reserve a domain name, without having a web site affiliated with this domain name.
    In accordance with the Internet's regulations, in order to reserve a domain name, the name must point to a valid web server. Most registrars will charge a customer a monthly fee to have their domain name point towards the registrar's servers. By "parking" a domain name on Interliant's servers, you will save money by paying only a one-time set up fee. This is handy if you want a domain name but don't have a web site to go with it yet. You can buy the domain name before someone else does, but not pay the extra fees that the registrar's want to charge you.
    When you are ready to start your web site, you only need to upgrade your INITHost "Parked Domain" account to another INITHost account type.

Transferring an existing domain name is easy to do. From the Control Panel, simply enter the "Hosting Service" category and select "Transfer Domain".

You can manage your e-mail accounts by logging into the Control Panel and selecting "Site Toolbox". From there, choose "Email accounts". From here you will be presented with any accounts that have been created previously as well as any of the features that have been activated for them. You will also be advised as to how many mailboxes are in use. If you have mailboxes available, there will be an option for adding more.
    Once you click on this button, the first option will ask you for the e-mail address you would like to create. Enter the address and press "continue".
    Once the mailbox has been created, you can choose what features you would like to add on. If you like, you can add mail forwarding and a vacation message here.

You can add additional pop mailboxes to your account by selecting "hosting services" from the main Control Panel menu. From there select "Add/Change options". There will be an option for "additional POP mailboxes". Selecting this will present you with the opportunity to add more POP mailboxes to your account.

You can manage your e-mail accounts by logging into the Control Panel and selecting "Site Toolbox". From there, choose "Email accounts". From here you will be presented with any accounts that have been created previously as well as any of the features that have been activated for them. You will also be advised as to how many mailboxes are in use. You can edit any previously created accounts by clicking on the email address.
    You will be presented with a screen identical to when the account was created. From here you can add or remove e-mail forwarding, vacation messages, and "aliasing".

The way you set up your pop accounts will depend on which e-mail program you are using. Here are your basic mail server preferences that you need to follow:
Your POP3 (incoming mail) server is: pop3.YOUR-DOMAIN.com
Your SMTP (outgoing mail) server is: smtp.YOUR-DOMAIN.com
Your username and password are your username and password or your primary E-mail account.
Eudora Mail Users:
For your pop3 account setting use: username@pop3.YOUR-DOMAIN.com

Sales & General Information

800-266-4000
Monday-Friday 9:00 AM - 6:00 PM EST
sales@interliant.com

Billing & Customer Service

800-266-4000
Monday-Friday 8:00 AM - 8:00 PM EST
customerservice@interliant.com

Technical Support:

800-266-4000
Monday-Friday 8:00 AM - 12:00 AM
Saturday-Sunday 9:00 AM - 6:00 PMs EST

INITHost Glossary of terms

You can learn more about INITHost from our free newsletter. You can subscribe to it by going to the Control Panel's "News & Announcements" category and choosing "Newsletters". A new newsletter will be delivered to your e-mail every month.

The best way to stay informed about changes with INITHost is to check our "News & Announcements" section of your Control Panel. It will always contain current information pertaining to changes at INITHost, such as announcements and specials, press release s, and what's new at Interliant's Data Centers.

Currently the INITHost web servers run using the UNIX operating system. (Future versions of INITHost will be available running the NT operating system.) The web server software used with the UNIX servers is called "Zeus".

There are several different passwords provided to INITHost customers and they can be easily confused. Here's a breakdown of each of your passwords and when you'll need them:

• Customer - this is the password for the person who is responsible for the INITHost account(s). A customer can have one or several INITHost accounts. Knowing this password allows the person to update demographic information (name, address, tel ephone, etc.), as well as payment options.
• Account (Domain) - this is the password for your web site or domain account. Knowing this password will allow you to make changes to your web site and to your account services.
• Email - this is the password to the individual e-mail (POP) accounts. Each POP account has its own password that provides access to the specific mail account.
• Directory/File (.htaccess) - this is an optional feature, that allows you to password protect specific files or directories on your web site.
• FrontPage - If you are using Microsoft's FrontPage web building software with INITHost, you can create a separate password that only lets specific people access FrontPage.

Go to the Control Panel and select "Account Management". Select the "Change INITHost Password" option.

Go to the Control Panel and select "Site Toolbox".
Select "Modify E-mail"
You will be given the opportunity to change passwords for any existing e-mail account.

Note: Individuals can also change their e-mail passwords through their web browser or e-mail client.

Yes. This is accomplished through the htaccess utility.
A more in-depth tutorial about .htaccess can be found at the NCSA Web Site.

HTACCESS allows you to restrict users from your website. You can use it to set up passwords on your website or prevent users from certain domains viewing your site. Follow the steps below:

Step 1

Create a file in the directory you would like to protect called .htaccess. The file should contain the following: AuthUserFile full/path/to/the/directory/.htpasswd AuthGroupFile /dev/null AuthName protected_directory_name AuthType Basic <Limit GET> require user username </Limit> You will only have to fill out the fields in red with your information. The first one will require you use the command pwd to obtain your fullpath to the directory you want to protect. The second field will be the name of the protected account. The third field will be the name of a user who will have access to the directory. NOTE: If you like, you can put the .htpasswd file in your root directory. Be sure to include the correct path.

Step 2

Creating the password file. Now you will have to create a password file for the user. Be sure to create the password file in the same directory as you stated in the .htaccess file. Here is the command: htpasswd -c full/path/to/the/directory/.htpasswd username You will be prompted to enter a password in twice. After this your htaccess should be setup. To verify, try to gain access to the directory where htaccess remains. A login window should pop up.

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Advanced Options - For Multiple Logins and Passwords

You might wish to have multiple logins and passwords. If you wish to do this you will have to do the following:

Step 1 - Use the following create user command:

htpasswd full/path/to/the/directory/.htpasswd username

Step 2 - Creating a group file. Using a file editor like PINE, create a file called .htgroup in a directory under your account. As mentioned before, be sure to record the location of this file. The contents of the file should look like this:

my-users: user1 user2 user3 user4

Step 3 - You will have to make the following additions to the .htaccess file. Under AuthUserFile, you will have to add the line:

AuthGroupFile full/path/to/the/directory/.htgroup

Finally, under:

<Limit GET>

add the following:

require group my-users

NOTE: Make any other appropriate changes.

It could mean a number of things:

a) There might be an Internet routing problem.
b) Your source connection could have a networking problem.
c) The server is down.

Attempt a traceroute to the website. From the Control Panel, select "Site Toolbox" and choose the "Traceroute" option.

You will notice different connections being displayed in the terminal. This is the route the connection travels through from your Internet Connection to your web site's server. If the traceroute hangs on one of the points, then that indicates a problem. T here could be congestion on the Internet, or that point could be down. You can try traceroutes from different points to locate the exact problem.

You can also try connecting from a different provider if you happen to have 2 accounts. Internet Service Providers vary on which backbone connections they use.

The best place to learn HTML (Hyper Text Markup Language) is on the Internet! There are a large number of documents on the web to help you write HTML. Here is a list of helpful HTML references.

• HTML Writers Guild - group of html/web writers and creators committed to excellence in html design, a master-apprentice approach to learning html, promoting members in the job market.
• HyperText Markup Language [W3C]
• HTML Help by the Web Design Group - HTML reference materials, FAQs, and style guides.
• Broadcast Connections - Worldwide - Website designers and server for broadcast related vendors, employment, rules, and the Emergency Action System - Internet.
• HTML Tags - Complete index and cross-reference of HTML tags; part of an ongoing project to bring accurate, material to the Internet community.
• HyperText Markup Language (HTML): Working and Background Materials
• IETF - HyperText Markup Language (HTML) Working Group

HTML files should end with .html or .htm extensions.
The first file you want people to see (your "homepage") should be called "index.html". The Unix file system is case sensitive. So if you put in one of your html files <a href="MYFILE.HTML"> and name the file myfile.html the syst em will not be able to find it. Gif and jpg file names can end in .gif or .GIF, or .jpg, .JPG, .jpeg, or .JPEG

The Server will search for several different index files in this order:

1. index.cgi (if you're running your home page as a cgi script)
2. index.shtml (if you're using Server Side Includes)
3. index.htm
4. index.html
5. home.html
6. INDEX.HTML
7. INDEX.HTM

INITHost provides quite a few free features to help our customers improve their websites. These include the following:

1. Form Mail - an automated form that allows you to create a form for your visitors to fill out. When complete the form is automatically e-mailed to a specific person(s).
2. Counters - a program that displays the number of visitors to your web site.
3. Form Processing - a utility to process forms on your web site.
4. Guest book - a program that allows your web site visitors to sign in that they are guests on your web site.
5. Message Board - a handy utility that allows your visitors to share question and answer type information with each other.
6. Advertising Banners - graphical screen output used to advertise businesses or services elsewhere on the web.

To use these free tools, go to the Control Panel and select the "Site Toolbox" . From there choose the option for "CGI applications". Here you will find the above listed CGI scripts that will help to enhance your site.

A "host header" is a prefix to your domain name that is used to better organize or categorize your web site. Use of host headers is free with INITHost. Use of a host header would be something like the following:

      "category1.yourdomain.com" or "category2.yourdomain.com".

Host headers point to specific directories on your web server. So that if a visitor types in "category1.yourdomain.com" , it might point to a subdirectory called "/catg1".

To create host headers for your web site, go to the "Site Toolbox" from the Control Panel. Select the "Host Header" option. From there you will see any existing host headers and will have the opportunity to modify or delete them, as well as add new host headers.

Visitors can download files from your website through their web browser. To link a file for ftp, put this tag line in your html file:

<a href="file.zip">download here</a>

It is recommended that you use .zip or .exe extensions if the files to be downloaded are very large.

It is not possible for people to upload files to your site unless you give them regular ftp access with your username and password. It is highly recommended that if you do this, you change your password afterward.

INITHost does not currently support "anonymous ftp" access to the server for new customers.

Inithost provides basic web site tips to help your site become successful. Inside of "News & Announcements" in the Control Panel is a section titled "Web Site Tips". Inside you will find various tips that will help you make your site popular and successfu l.

Absolutely. To access this feature of INITHost, go to the Control Panel and select "Site Toolbox". You will see an option for "Custom Error Pages" that you can use to create pages with your own context sensitive error messages.

Yes. A server side allows you to embed other HTML files in an HTML file (web page). For example, a SSI might include a common header or footer used on multiple pages. A more complete treatment of SSI can be found at the NCSA site.

Files that use SSI directives must have an .shtml extension so the server knows to interpret the directives before returning the result to the user's browser.

INITHost does support Real Audio Streams and Real Video Streams. To sign up for this service, go to the Control Panel and select "Host Services". From there select "Add/Change Options". If you do not see "Real Audio" or "Real Video" as one of your curr ent provisions, click the "Add" button. From there you will see a list of additional services, including the Real products, which you can add to your account. There is an additional fee for using Real Audio or Real Video.

Interliant has its own outstanding web site design department. You can purchase Interliant Design Services (IDS) by going to the Control Panel and selecting the "Design Services" option. Select the "Add" option to select an IDS package.

Yes. INITHost currently supports all features of FrontPage 2000. Most features of earlier versions of FrontPage will work with INITHost, however you will not be able to obtain technical support assistance with these older versions.

You can upload your files by either using a web site builder such as (FrontPage or Trellix software) or by using File Transfer Protocol (FTP). FTP is a utility that enables you to move files from your computer to our servers. You will need an FTP client program in order to use FTP.

The htdocs directory is the directory accessed when someone contacts your domain. Your web pages files must be somewhere in htdocs or in a subdirectory under htdocs to be viewable through the web.

Yes. You can restrict access to your web site, by password protecting the files and/or directories. You can do this to your entire web site or to specific pages within your web site. The utility used to activate this feature is called, ".htaccess".

Inithost provides tools and tips on growing a web business. Inside of "News & Announcements" in the Control Panel is a section titled "Tips on Building your Web Business". Here you will find articles to help you improve your web presence.

Articles are posted monthly, but all content is archived on the INITHost site, and is searchable as well.

Yes. You can restrict access to certain files by password protecting those files or the directories where the sensitive files reside. The utility used to activate this feature is called, "htaccess".

Log into the Control Panel and select "Reporting". From there select "Data Storage". The amount of disk space you use will be listed in megabytes. It is also broken down by month.

Log into the Control Panel and select "Reporting". From there select "Data Transfer". The amount of data that has been transferred from your site will be listed in megabytes. It is also broken down by month.

You can get traffic data and statistics regarding your web site by going to the Control Panel's "Reporting" category and choosing "Site Statistics".

A Reseller is a company or business that refers customers to INITHost, and is paid a commission for doing so. A Reseller may then continue to support the customer he referred to INITHost, or he may simply move on to the next potential customer, depending on his agreement with INITHost.

Become an Interliant reseller and discover the benefits of bringing your business to INITHost. As a reseller, we reward you for bringing new accounts to us.

Each domain you bring to us warrants a commission. The more domains you bring us, the more you will see your commissions grow.

To become an INITHost reseller, go to the Control Panel and select Account Management. Click on the "Become a Reseller Option". An email will be sent to one of our Sales Representatives. Within 24 hours they will respond to you with information regardin g our exciting Reseller Program and all the benefits it offers you.